SPORTSMART.COM
Process Marketplace Orders, Pack and Deliver
Learning path: Regional Seller | Module 3 of 5 | Estimated time: 35–45 minutes
What you will learn
After this module, you should be able to verify Marketplace order eligibility and displayed SLA, accept or reject accurately, pick the exact item, complete pre-pack QC, capture before-packing product photos, issue the Marketplace customer invoice, pack, capture parcel photos, upload both sets in the Seller Portal and complete Valid Handover.
1. Review the Marketplace order
Open the order through the approved Seller Portal. Verify the allocated Approved Seller Location, system eligibility, product/SKU/variant, quantity, physical Marketplace stock, customer-facing price, invoice readiness, packaging, logistics service and displayed or communicated SLA.
Do not accept first and rely on a later FPS purchase, store transfer or supplier delivery.
Regional Seller order timing
Follow the SLA displayed or communicated for the relevant Marketplace order, Approved Seller Location, category and logistics service. Do not automatically apply Hyperlocal Seller timing targets.
2. Accept or reject accurately
Accept only when the exact genuine saleable item is physically available at the allocated Approved Seller Location and can be fulfilled within the applicable SLA. When fulfilment is not possible, use the accurate unavailable-stock, location, serviceability or operational reason. Do not fabricate a customer or courier reason.
3. Pick the exact item
Match the order to the Marketplace Seller SKU and then to the physical product and package. Verify model, size, colour, hand/side, grip, weight, material, pack quantity, accessories and serial/batch where applicable. Never substitute another product or variant without an authorised order change.
4. Complete pre-pack quality control
Inspect condition, seal, prior use, damage, completeness, accessories, manuals, warranty, authenticity indicators, serial/batch and expiry where applicable.
Before placing the item inside the parcel, capture clear order-specific photos showing the complete actual product, visible brand/model, exact variant, accessories and serial/batch or other identity marker where applicable. Do not use catalogue images or photographs reused from another order.
5. Issue the Marketplace customer invoice
The invoice must identify the correct Regional Seller legal entity and GSTIN where applicable and match the exact Marketplace order, product, quantity, customer-facing Marketplace price and tax treatment.
Do not issue an FPS procurement invoice or ordinary offline franchise-store invoice as a substitute for the Marketplace customer invoice.
6. Pack, label and capture parcel photos
Use packaging appropriate to weight, dimensions, fragility, moisture exposure, value, tamper risk and possible return/RTO transit. Apply required cushioning, inner/outer protection, seals and handling labels. Attach the correct invoice/document and matching AWB/shipping label. Remove or fully cover old labels.
After sealing, capture clear photos of the complete parcel from enough angles to show packaging condition, tamper seal, package count and matching order/AWB label. Do not expose customer information outside the authorised Seller Portal or approved operational workflow.
Before Ready for Pickup
Upload the before-packing product photos and after-packing parcel photos against the correct Seller Portal order. Confirm that the images are clear, current, not materially altered, order-specific and successfully uploaded. Missing, blurred, reused or wrong-order images must be corrected.
The photos are the Regional Seller’s fulfilment references confirming what was prepared and dispatched. SportsMart Admin does not approve each photo before dispatch. They may be reviewed later for a complaint, return, RTO, logistics issue or dispute.
Photo-upload failure
When upload fails, do not falsely confirm success. Keep the current order-specific photos securely, retry through the approved workflow and raise one traceable Marketplace support case if the problem continues. Follow only an authorised operational exception displayed in the Seller Portal or provided through the approved support route.
7. Complete Valid Handover
Hand over only to the assigned approved logistics provider or authorised pickup process. Obtain the applicable scan, manifest, OTP, digital acknowledgement, signature or other custody evidence. Confirm AWB/order, package count and weight where applicable. Packing completion alone is not dispatch.
8. Track first movement and delivery exceptions
Confirm the first carrier scan or tracking movement. For a carrier no-show, preserve readiness, parcel, label, photo-upload confirmation, timestamp and attempted-pickup evidence and raise a traceable case.
For NDR or delivery exceptions, use the authorised reattempt, reschedule, correction, interception, cancellation or RTO workflow. Do not use Marketplace customer data for offline franchise marketing or unrelated sales.
Order workflow
Receive → verify Marketplace eligibility and SLA → accept/reject → pick → inspect → capture before-packing photos → issue Marketplace invoice → pack and seal → capture after-packing photos → upload to correct order → confirm upload → Ready for Pickup → Valid Handover → first movement → monitor delivery/NDR.
Practical task
Using a safe sample Marketplace order, complete an Order Readiness Record containing: order ID; Approved Seller Location; system eligibility; applicable SLA; product/SKU/variant; quantity; Marketplace stock confirmation; accept/reject decision; QC result; before-packing photos; Marketplace invoice check; packing check; after-packing photos; upload confirmation; AWB; handover evidence; and first-movement status.
Self-check
1. Can an order be accepted based on a planned future FPS purchase?
2. Which SLA applies to a Regional Seller Marketplace order?
3. Can the FPS procurement invoice replace the Marketplace customer invoice?
4. Do order photos require SportsMart Admin approval before dispatch?
5. What establishes Valid Handover?
6. What should happen when photo upload fails?
Ready to continue?
Continue only when the sample order can be completed with matching Marketplace eligibility, exact product, Marketplace stock, customer invoice, before/after packing photos, successful upload and custody evidence. Next: 04 – Handle Marketplace Returns, Payments and Settlements.