SPORTSMART.COM
Start Here – Regional Seller Learning Path
Seller self-learning resource | Draft for internal approval
Welcome to the SportsMart Seller Learning Centre
This learning path helps authorised Regional Seller personnel understand how to join the Marketplace separately from the Regional Seller Agreement and Regional Seller Procurement System (FPS), set up the Seller Account, map products, maintain Marketplace stock, process customer orders, handle returns and settlements, protect customer information and obtain support. Complete the modules in the order shown below. A trainer is not required for ordinary completion.
Estimated completion time
Approximately 3 to 3.5 hours for the complete Regional Seller path, excluding Marketplace approval, product/location activation and live operational practice. The modules may be completed in more than one sitting.
Before you begin
Keep the following available: Regional Seller Account ID; accepted Regional Seller Terms Package; approved Marketplace Seller Location details; bank and GST information where applicable; relevant FPS procurement/source records; one sample product; one sample Marketplace stock record; and access to the approved Seller Portal or training environment.
Your Regional Seller learning path
Step 1 — Set Up Your Regional Seller Account
Learn the independent seller-of-record role, separate Marketplace approval, account and bank verification, authorised users, approved locations, system-based serviceability, tax readiness and Marketplace/FPS separation.
Step 2 — Map Products and Keep Marketplace Stock Accurate
Learn how to search the SportsMart Master Product Catalogue, map the exact product/SKU/variant and Approved Seller Location offer, request Admin approval, provide accurate commercial information and maintain Marketplace inventory separately from FPS procurement and offline franchise records.
Step 3 — Process Marketplace Orders, Pack and Deliver
Learn how to verify order eligibility and displayed SLA, accept or reject accurately, pick the exact product, capture before-packing photos, invoice the Marketplace customer, pack, capture after-packing parcel photos, upload the references in the Seller Portal and complete Valid Handover.
Step 4 — Handle Marketplace Returns, Payments and Settlements
Learn authorised Marketplace return/RTO receipt, evidence, Return QC, discrepancy handling, payout eligibility, commission, settlement review and the Marketplace dispute process.
Step 5 — Get Help, Protect Your Account and Grow
Learn routine support, the four-level grievance route, urgent escalation, customer-data and account-security rules, counterfeit/safety response, Marketplace/FPS separation and reliable growth practices.
How to study each module
Use the same five-part method:
1. Learn — Read the rule and understand why it exists.
2. See — Review the example, formula, workflow or scenario.
3. Do — Complete the practical task using your Marketplace information or a safe sample.
4. Check — Confirm that Seller Portal status, physical product, Marketplace documents, inventory and evidence agree.
5. Continue or escalate — Move forward only when the action is authorised and clear. Stop and use the approved Marketplace support route when serviceability, tax, product identity, stock, safety, security, payment, FPS separation or evidence is unclear.
Regional Seller essentials
• A franchise relationship or FPS access does not automatically activate Marketplace selling. The franchise partner must be separately approved and activated as a Regional Seller.
• The Regional Seller is the independent seller of record for the Marketplace customer sale.
• Marketplace participation, orders, invoices, inventory, settlements and support records must remain separate from the Regional Seller Agreement, FPS procurement and offline franchise transactions.
• Standard Marketplace Commission is 15% of Product Taxable Value unless an accepted Seller-specific schedule states otherwise.
• SportsMart controls, manages and updates the customer-facing Marketplace selling price using accurate Seller-provided MRP, procurement, inventory, tax and other requested information.
• SportsMart Admin maintains the Master Product Catalogue. The Regional Seller maps the exact product/SKU/variant and Approved Seller Location offer and obtains Admin approval before the offer becomes Active.
• Ordinary Marketplace serviceability may include same-city and statewide fulfilment when the order is system-eligible from an Approved Seller Location. National or special inter-State fulfilment requires separate approval and accepted configuration.
• Follow the order-processing and handover SLA displayed or communicated for the relevant Marketplace order. Do not apply the Hyperlocal Seller timing targets automatically.
• Capture the actual product before packing and the sealed parcel after packing. Upload both photo sets against the correct Seller Portal order as the Seller’s fulfilment references. SportsMart Admin does not approve each photo before dispatch.
• Standard payout eligibility begins seven calendar days after successful delivery. Eligible amounts follow the Monday 10:00 AM IST cutoff and following-Friday payout schedule.
• A Marketplace exit does not automatically terminate the physical franchise relationship, and a franchise change does not automatically change Marketplace rights.
Course completion rule
Complete Modules 1 to 5 in the order shown and answer every self-check question correctly before marking the learning path complete. Where any self-check answer is unclear — particularly on counterfeit or product safety, payment diversion, customer data, account security and Marketplace/FPS separation — review the relevant module again before continuing. Learning completion does not by itself activate the Seller Account, approve a product or location, extend serviceability, change Marketplace commercial terms or alter the Regional Seller Agreement/FPS relationship.
Start check
Before continuing, confirm:
□ I know my Regional Seller Account ID and Approved Seller Location.
□ I can access the current accepted Regional Seller Terms Package.
□ I understand that Marketplace selling is separate from the Regional Seller Agreement and FPS.
□ I have one sample product, source record and Marketplace stock record for practice.
□ I will use Marketplace customer invoices, order records and settlement records for Marketplace sales.
□ I will not perform a live action when the required authority, system eligibility or evidence is unclear.
Next
Continue to: 01 – Set Up Your Regional Seller Account.